Support Home

Case Management
Open a Case. If you can't find your answer or need personal assistance, simply open a case. Response time depends on your support level. Email Support Inquiry. You can email us to open a new case. Please include your full name and a complete discription of your issue. Make sure that you include your phone number or an email.
Knowledge Base - Access our online knowledge database where you can find answers to questions you may have (Coming Soon). Ideas - Share your ideas, suggest new things, comment on ideas that have been posted (coming soon)

Interactive Support
Chat with a Support Representative. Chat with a Diagnostic Innovations Representative to get answers to your support related questions. Remote Support. Do you need a quick solution to a technical problem? With our live remote-assistance a member of our support team can view your desktop and help to get you on your way to a solution.
Servicebay dna - Online Community that empowers vehicle technicians and assist them in coming together to solve common vehicle related issues. Coming Soon. Information on Online Support - Information on how the online support works.

Contact Support
You can reach our support staff from Monday through Friday from 9AM to 5PM Eastern Standard Time at 248-850-7690 select option 2. Complete our Call Request Form to have a representative at Diagnostic Innovations call you back to dicuss your product questions or needs.