Sales Policy
Standard Terms of Sale
All sales are subject to the following terms and conditions:
1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement
of an order to purchase a Product from Diagnostic Innovations LLC.
2. All Sales Made In Michigan.
(a) All sales shall be deemed made in the State of Michigan, USA, regardless
of the location of the customer.
(b) The customer agrees that any dispute with Diagnostic Innovations LLC
arising out of the customer's purchase from Diagnostic Innovations LLC
shall be brought by the customer exclusively in the state or federal courts
situated in the State of Michigan; and the customer hereby agrees that
such venue is appropriate and that Diagnostic Innovations LLC's agreement
to sell and deliver products to the customer is dependent on this provision.
3. Purchase Price.
(a) Prices and promotions are listed in Diagnostic Innovations LLC literature
and Web site, and are subject to change without notice. Prices for certain
governmental, corporate, and institutional customers may be set forth
in a bid or other written agreement between the parties.
(b) Payment is due before shipment, unless credit terms have been arranged
in advance with Diagnostic Innovations LLC. In such case, payment terms
shall be as set forth in the credit agreement.
(c) Diagnostic Innovations LLC collects sales and use taxes for sales
made to residents of the State(s) of Michigan. Diagnostic Innovations
LLC shall not be liable for handling or customs charges for shipments
outside the United States.
4. Shipping Terms.
Shipping terms are: F.O.B. Southfield, Michigan. Diagnostic Innovations
LLC will arrange payment for shipping with the carrier, but such costs
are the responsibility of customer. Risk of loss is upon the customer
once Diagnostic Innovations LLC delivers the Product to the carrier. Delivery
times are estimates only and Diagnostic Innovations shall not be liable
for delays.
5. Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement
imposed by the manufacturer or publisher.
6. International.
Products sold by Diagnostic Innovations LLC, including equipment and software,
may be exported from the United States only in accordance with the Export
Administration Regulations. Diversion contrary to United States law is
prohibited. Customer warrants and represents that it is eligible to receive
Products under United States law and agrees to abide by any export or
re-export restrictions imposed by the manufacturer or publisher.
7. Limited Manufacturer's Warranty.
(a) Diagnostic Innovations LLC warrants that it has good title to the
products it sells
(b)You are entitled to the manufacturer's limited expressed warranty,
if any, that accompanies the product. Diagnostic Innovations LLC makes
no additional or independent warranty.
(c) All other warranties, express or implied, including the warranties
of merchantability and fitness for a particular purpose are disclaimed.
8. Limitation Of Liability.
In no event shall Diagnostic Innovations LLC be liable for special, incidental,
or consequential damages, including but not limited to loss of profit
or opportunity, even if it has been advised of the possibility of such
damages. Customer's sole and exclusive remedy is stated in the manufacturer's
or publisher's end user warranty accompanying the product. In no event
shall Diagnostic Innovations LLC'S liability exceed the repair, replacement
or cost of the specific product purchased from Diagnostic Innovations
LLC. Some states may not recognize a disclaimer or limitation of warranties
and/or limitation of liability so the above disclaimers may not apply.
Customer may also have different and/or additional rights and remedies
that vary from state to state.
9. Returns.
(a) All returns require prior authorization. Returns must be authorized
by The Company within 30 days of the invoice date. Within thirty (30)
days of purchase, we will replace or repair, at our sole discretion, any
product that is deemed defective. After 30 days, the manufacturer's warranty
process must be followed.
Please Note: Due to restrictions placed upon us by the manufacturers,
computers and printers are returnable in the first 30 days for repair
only. Computers, printers, and software products are not returnable for
credit or exchange. Special Orders, custom configurations are not returnable
for credit or exchange. Additional products may be added to this list
as: manufacturer policies change, manufacturer goes out of business or
as new product categories become available.
(b) All non-defective returns authorized by The Company are subject to
a 20% restocking fee, and must be returned within 30 days from date of
invoice.
(c) Prior to shipping your return, please call 1-248-827-3327 to obtain
a Return Merchandise Authorization (RMA) number. In order to expedite
the process, please have the following information ready: name, invoice
#, serial number, issue and manufacturer case number if applicable. Items
must be returned within 10 days after receiving your RMA and must be packed
in the original, unmarked manufacturer packaging with manuals, software,
manufacturer documents, original UPC label, and registration card intact.
Please write your RMA number on the RETURN LABEL on the outside of the
package and mail your shipment to:
Diagnostic Innovations LLC
Returns Department
Attn: RMA # (Enter Your RMA# Here)
2843 Hilton Road
Ferndale, MI 48220
10. Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between
the customer and Diagnostic Innovations LLC for the matters set forth
herein, and shall be supplemented only by the prices, quantity, and descriptions
set forth in Diagnostic Innovations LLC invoice for the relevant sale.
Terms contained in customers' purchase orders, offers to buy, terms and
conditions, and the like shall have no effect without the express written
consent of The Company.
11. General.
(a) The Terms of Sale and any transactions made under them shall be interpreted
by and be subject to the laws of the State of Michigan.
(b) In the event any section or portion of a section of the Terms of Sale
are deemed unlawful or unenforceable, that section or portion of a section
shall be stricken from the Terms of Sale, and the remaining terms shall
continue in full force and effect.
(c) Diagnostic Innovations LLC shall not be responsible for damages or
delays resulting from Acts of God, and from other actions, both governmental
and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by Diagnostic
Innovations LLC without notice, and are current as of the date of the
then current web site. Please refer to the current web site.
12. Errors and Omissions
(a) Diagnostic Innovations LLC makes every effort to ensure the accuracy
of the information published in our literature and on our Web site(s).
However, the documents and graphics published on this site may contain
technical inaccuracies or typographical errors. Diagnostic Innovations
LLC makes no representations about the suitability of the information
and graphics presented on this site. All such documents and graphics are
provided "as is" without warranty of any kind.
(b) If an error is made and a product is listed at an incorrect price,
Diagnostic Innovations LLC shall maintain the right to refuse or cancel
any orders placed at the incorrect price. If the order has been confirmed
and charged to your credit card, Diagnostic Innovations LLC shall immediately
issue a credit in the amount of the incorrect price.
Note: We do not guarantee Diagnostic Innovations LLC prices listed on
other Web sites or price engines.